Visual Workflow Editor for Always-On Chats

Always-on chats now have a visual workflow editor that shows exactly what your automation does — trigger, actions, conditions, and delays — as a node graph you can view and adjust.

• ›See your always-on workflow as a visual node graph with connected steps
• ›Click any step to view and edit its configuration — field mappings, conditions, delays
• ›Add new steps between existing ones directly from the graph
• ›Drag nodes to rearrange the layout, positions auto-save
• ›View recent execution history with status, duration, and step progress
• ›Access from the "workflow" button on any always-on chat, or from Agents → Always Running tab
• ›Empty state when no workflow exists yet — just chat with your agent to create one