Privacy Policy

1. Introduction

CazyWeb IT Solutions ("Company", "we", "us", or "our") operates the PixTwins platform at pixtwins.com (the "Service"). This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our Service.

By using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described here, please do not use the Service.

2. Information We Collect

We collect the following types of information:

a) Personal Information

• Name and email address (provided during registration)
• Billing information and payment details (processed by Stripe; we do not store card numbers)
• Profile information you choose to provide

b) Usage Data

• Chat messages and interactions with AI agents
• Workspace data, agent configurations, and generated outputs
• Feature usage patterns and session information

c) Technical Data

• IP address, browser type, and operating system
• Device information and screen resolution
• Cookies and similar tracking technologies
• Log data and analytics (via Google Analytics and Microsoft Clarity)

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain the Service
• To process payments and manage your subscription
• To improve and personalize your experience with AI agents
• To communicate with you about your account, updates, and support
• To send marketing communications (only with your consent; you can opt out anytime)
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations

4. Disclosure of Information

We may share your information with the following parties:

• Service Providers: Third-party vendors who assist in operating the Service (e.g., Supabase for database hosting, Stripe for payment processing, Anthropic for AI processing, Vercel for hosting)
• Analytics Partners: Google Analytics and Microsoft Clarity for usage analytics and session recording
• Legal Requirements: When required by law, regulation, or legal process, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Row Level Security (RLS) policies on all database tables ensuring data isolation
• Secure authentication via Supabase Auth
• Regular security reviews and access controls
• Payment information handled exclusively by PCI-DSS compliant Stripe

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the Service.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you cancel your subscription, we retain your data for 30 days before deletion. We may retain certain information as required by law or for legitimate business purposes.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access and obtain a copy of your personal data
• Correct inaccurate or incomplete personal data
• Request deletion of your personal data
• Object to or restrict processing of your personal data
• Data portability (receive your data in a structured format)
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at bhaskar@cazyweb.com.

9. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: bhaskar@cazyweb.com
• Phone: +91 7001617838
• Visit our Support page